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Lowker - Technical Support Engineer (Baker Hughes)
Employment Status : Full Time Regular (local)
About This Job
Baker Hughes Incorporated (BHI) offers the opportunity as an experienced Technical Support Engineer to join the team in Duri, Indonesia.
- Responsible for Providing internal and external customer support for all data services in compliance with Service Level Agreements
- Configure and maintain real-time data feeds
- Diagnose complex hardware, software, and network problems
- Simulates user problems to resolve operating difficulties
- Ensure email and telephone requests are recorded using the standard incident tracking system
- Ensure customer data confidentiality
- Recommend and test system and software modifications to reduce user problems and enhance functionality
- Interact with vendors and other functional teams in order to restore services and correct core problems
- Acts as a liaison to the management team
- Usually will have supervisory responsibilities
- Coach lower level specialists in completing their duties
- May be the first-line coordinator of a team and assist with resource allocation
- Handles special projects as assigned
- Bachelor's Degree in Electrical or Mechanical Engineering
- 8+years experience on technical ESP and PCP
- Certification in ITIL and Basic Network Techniques
- Knowledge of analysis and trouble-shooting techniques
- Completed MSCE (Microsoft Certified System Engineer) preferred
- Expert computer and networking skills
- Subject matter expert for remote control applications
- Exposure to field operations
- Trouble-shooting and problem solving skills
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent organization and planning skills
- Ability to handle multiple activities successfully
- Good team player
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Lowker - Technical Support Engineer (Baker Hughes)
